Cruise Rewards .com is owned and operated by Cruise Rewards Corporation (" Cruise Rewards "). This Agreement describes the terms and conditions applicable to the services available through this website. This Agreement describes your responsibilities and, among other things, limits the liability of Cruise Rewards .com. Before submitting an account registration form and/or using any of the services offered on our website, please read all of this Agreement carefully. Your use of this website (the "Site") constitutes your agreement to be legally bound and abide by all terms, conditions and notices contained herein. If you do not agree with any part of these Terms and Conditions, YOU MUST NOT USE THIS SITE. Additionally, children are prohibited from using this Site.
Cruise Rewards reserves the right, in its sole and absolute discretion, to amend this Agreement at any time by posting the amended terms on this Site. The amended terms shall be effective from and after the date that they are posted on the Site.
Part I of these Terms and Conditions applies to all products and services available through the Site. Part II of these Terms and Conditions apply specifically to Hotel Reservations.
General Terms and Conditions
You, the User, acknowledge that all content included on this Site, including the information, data, software, photographs, graphs, video, typefaces, graphics, music, sounds, images, illustrations, maps, designs, icons, written and other material and compilations (collectively, "Content") are intellectual property and copyrighted works of Cruise Rewards and/or various third party providers ("Providers"). Reproductions or storage of information or works retrieved from this Site, in all forms, media and technologies now existing or hereafter developed, is subject to the U.S. Copyright Act of 1976, Title 17 of the United States Code.
" Cruise Rewards .COM" and " Cruise Rewards " are existing or pending marks of Cruise Rewards Corporation. Other product and company names identified on this Site may be the trademark, trade name, service mark, logo, symbol or other proprietary designation of a third party. The use on this Site of any name, trademark, trade name, service mark, logo, symbol or other proprietary designation or marking of or belonging to any third party, and the availability of specific goods or services from such third party through this Site, should not be construed as an endorsement or sponsorship of this Site by any such third party, or the participation by such third party in the offering of goods, services or information through this Site.
It is a violation of law to purchase a product in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users will be prosecuted to the fullest extent of the law.
Unless a Provider has agreed otherwise, all products, services, advice, merchandise and information available through this Site are provided on an "as is", "as available" basis without warranties of any kind, either expressed or implied, including but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose. Without limiting the above, no warranty or guarantee is made (i) regarding the purchase of any product, (ii) that a User will receive the lowest available price for goods and/or services available through this Site, (iii) regarding the availability of products and/or services through this Site or, where applicable, at any participating retailer or retailer location, (iv) that use of this Site and all software, products or services associated with this Site will be error free, (v) regarding the results that may be obtained from the use of this Site, (vi) regarding the completeness, accuracy, reliability or quality of any information content, data, service, advice or merchandise provided or available through this Site, or (vii) regarding the performance or non-performance of this Site including, but not limited to, any performance or nonperformance in connection with or as a consequence of the passage of time to and beyond the year 2000. You expressly agree that the use of this Site is at your sole risk.
GENERAL LIMITATION OF LIABILITY
IN NO EVENT SHALL Cruise Rewards , INCLUDING ITS OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, AFFILIATES, OR PROVIDERS (COLLECTIVELY, THE "COVERED PARTIES"), BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR WITH ANY DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS SITE, EVEN IF Cruise Rewards HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Further, the Covered Parties accept no responsibilities for any damage and/or delay due to Provider cancellations, shortages, sickness, pilferage, labor disputes, machinery breakdown, quarantine, government restraints, weather or causes beyond the Covered Parties' control. No responsibility is accepted for any additional expense, omissions, delays, re-routing or acts of any governmental authority. No Covered Party shall be responsible for any Provider's breach of any warranty including, but not limited to, implied warranties of fitness for a particular purpose or of merchantability, nor shall any Covered Party be responsible for any other wrongdoing of a Provider (including any liability in tort), as to any products and/or services available through this Site. No Covered Party shall be responsible neither for any Provider's failure to comply with these Terms and Conditions nor for any Provider's failure to comply with applicable federal, state and local law including, without limitation, laws governing the sale, warranty, and return of perishables.
If, notwithstanding the above, a Covered Party is found liable for any loss or damage relating to the use of this Site, User agrees the liability of any such party shall in no event exceed the fee or charge to the User assessed by Cruise Rewards for making a Purchase.
Some states, to the extent their law might be deemed to apply notwithstanding the selection of Florida law as described below, do not allow the limitation of liability, so the foregoing limitations might not apply to you.
If you use this Site to purchase products or services for or on behalf of a third party ("Third Party"), you are responsible for any error in the accuracy of information provided in connection with such use. In addition, you must inform the Third Party of all Terms and Conditions applicable to all products or services acquired through this Site including all rules and restrictions applicable thereto.
Each User using this Site for or on behalf of a Third Party agrees to indemnify and hold each Covered Party harmless from and against any and all liabilities, losses, damages, suits and claims (including the costs of defense), relating to the Third Party's or the User's failure to fulfill any of its obligations as described above
USER COMMENTS, FEEDBACK AND OTHER
All comments, feedback, suggestions and ideas disclosed, submitted or offered to a Covered Party in connection with your use of this Site (collectively, "Comments"), shall be and remain the exclusive property of Cruise Rewards and may be used by a Covered Party in any medium and for any purpose worldwide without obtaining your specific consent. For example, your Comments could be used on this Site and in radio, television and print advertisements. Your first name, first initial of your last name, and town and state may be used with any Comments you submit. No Covered Party is under any obligation to maintain your Comments (and the use of your first name and first initial of your last name with any comments) in confidence, to pay to you any compensation for any Comments submitted, or to respond to any of your Comments. You agree you will be solely responsible for the content of any Comments you make.
LINKS TO OTHER WEBSITES AND SERVICES
To the extent this Site contains links to outside services and resources, any concerns regarding such services or resources should be directed to the particular outside service or resource provider. None of the Covered Parties guarantees or warrants the accuracy or completeness of the information or content included on the Web sites of these outside services and resources.
TERMINATION OF USAGE
User access to all or part of this Site may be terminated or suspended at any time, without notice and for any reason.
CREDIT CARD SUBMISSIONS
Under no circumstances may a purchase be made by a User utilizing this Site unless the User has provided Cruise Rewards with the account number and expiration date of a major credit card.
The captions in these Terms and Conditions are only for convenience, and do not, in any way, limit or otherwise define the terms and provisions of these Terms and Conditions.
These Terms and Conditions, and the related Parts of this Agreement relating to each service represent the entire agreement between you and each Covered Party regarding your use of this Site and supersede any prior statements or representations. The internal laws of the State of Florida shall govern the performance of the terms and conditions of this agreement.
Terms and Conditions that Specifically Apply to Cruise Services
The addresses will be the only recipient of this receipt and terms and conditions and it is the sole responsibility of the addressee to inform all other parties either listed or traveling on the cruise of its contents. Multiple receipts will not be issued. The passenger, by accepting this receipt and making payment towards the cruise noted on the reverse side, acknowledges that they have been advised of these terms and conditions and the importance to Travel Insurance and cancellation penalties, and has read and understands all information included with the receipt. The primary passenger named on the reverse side is solely responsible for conveying this information to all travel companions.
NON-US/CANADIAN READ IMMEDIATELY
The following cruise lines, HOLLAND AMERICA, OCEANIA, PRINCESS and COSTA now prohibit all travel agencies located in the United States from selling cruises to citizens of countries other than the United States and Canada, UNLESS they have a residence in the U.S. or Canada at the time of purchase and can provide documentation of such. Also, your past passenger account / number must have a US address listed in the cruise line record. PLEASE BE ADVISED, if you do not meet these requirements, the cruise line and / or Cruise Rewards will cancel your booking and any penalties will be solely your responsibility, and Cruise Rewards will not bear any costs or responsibilities. When you booked this reservation, you checked you were a US or Canadian resident and / or citizen. If you now have a residence in the US or Canada but your past passenger record at the cruise line does not, it is your responsibility to change it, or the cruise line will cancel your booking when they check your past passenger information against this reservation and have the right to assess a penalty.
VERIFY ALL INFORMATION FOR ACCURACY
Please review your confirmation carefully for accuracy & spelling and notify Cruise Rewards immediately, within 24hours of booking date, if any changes or corrections are needed. Compare ship, sailing dates, and itinerary on this receipt with the cruise line's current brochure or website for accuracy.
LEGAL NAMES ARE REQUIRED
Please note that all passenger names listed must be LEGAL first & last names. It is important that guest names on travel documents (passport, Alien Resident Card, birth certificates, etc.) be identical to those on the cruise, and airlines tickets (if applicable). Otherwise, proof of name change (i.e., a marriage license) AND a valid driver's license or government issued photo ID (i.e., U.S. Military ID) may be required to be presented (more information in IDENTIFICATION & PROOF OF CITIZENSHIP SECTION BELOW). Those on honeymoon cruises should consider the fact that their travel documents (proof of citizenship) will be in maiden names and cruise documents must match.
Name change requests (including incorrect legal names or misspellings) that occur within 70 days of sailing departure date are at the discretion of the cruise line AND subject to cruise line imposed fees and/or penalties. All name changes MUST be submitted over the phone by calling 1-800-733-2048 and speaking with an agent to confirm which penalties, if any, are required. This procedure must be followed to accurately and expeditiously change a name upon your request. Please contact us immediately if you have any questions regarding this procedure.
CRUISE LINES TERMS & CONDITIONS
Read the Supplier's Terms and Conditions carefully. Cruise line passenger contracts contain important information concerning your cruise vacation (i.e. pregnancy & age restrictions, itinerary changes, refusal of passage etc.) Review the cruise line's terms and conditions, particularly policies concerning cancellation penalties as these apply. If applicable, locate your cabin to verify its location and bedding options. Cruise line brochures may be viewed for the terms and conditions on the applicable cruise line's website. https://members.reservationsite.net/ssl/pdf/ Cruise Rewards /Terms-Conditions-by-Cruise-Line-Passenger-Contracts.pdf
Your payment has been applied on this confirmation. However, final approval of this payment is conditional by the cruise line for up to 24 hours after you've completed the on-line booking process and acknowledgment of these terms and conditions. We will contact you if your payment was not approved.
Dependent on the cruise line, your credit card may have been charged a onetime per cabin non-refundable/non-transferrable support fee at the time of your initial payment for this reservation. The initial payment will show up on your credit card as having been charged by the travel vendor. However, your processing fee will appear as having been charged by Cruise Rewards .
COUPONS / FUTURE CREDITS
No additional coupons or credits are combinable with the price shown. To apply coupons or future cruise credits please contact a travel specialist by calling 1-800-733-2048. If combinable Cruise Rewards will redeem these credits and adjust any amenities, onboard credits, or discounts previously provided. Cruise Rewards reserves the right to re-fare your cruise as any additional discounts of any kind, including future cruise credit or coupons are not combinable with your already reduced rate.
Cruise lines reserve the right to re-instate the fuel supplement for all passengers if the New York Mercantile Exchange Index Oil prices exceed $65-$70 per barrel, even if a booking is paid in full or deposited. Surcharges are determined by the cruise line and range from $9-$12 a day, however this amount can change per cruise line. Cruise Rewards will not add these fees unless the cruise line re-enacts the supplement. Please note, Cunard currently charges a fuel supplement and this fee is included in your invoice and subject to change.
Your final payment is due by the date above and cruise line cancellation penalties begin on or before that date. It is your sole responsibility to make that payment on or before the due date to avoid cancellation of your booking. NO PERSONAL CHECKS WILL BE ACCEPTED. MONEY ORDERS AND CASHIER'S CHECKS WILL BE ACCEPTED ONLY IF THEY ARRIVE IN OUR OFFICE FIVE DAYS PRIOR TO THE DUE DATE SHOWN. Cruise Rewards will not be responsible if your cruise or air cancels, cabin changes or for any penalties imposed if you do not provide us with a credit card for final payment on or before the due date, regardless of whether someone from our office calls to remind you of final payment or not. The cruise line has all rights to cancel your cruise and/or charge penalties on or after this date. Please note our hours of operation so as not to call or email authorization after those times as we cannot be held responsible for missed final payment or cancellation dates imposed by the cruise line. IF THE FINAL PAYMENT DATE FALLS ON A WEEKEND OR HOLIDAY YOUR PAYMENT WILL BE PROCESSED THE FRIDAY BEFORE THE WEEKEND OR THE DAY BEFORE THE HOLIDAY. SHOULD YOU WISH TO USE A DIFFERENT CARD THAN THE ONE LISTED ON THE INVOICE YOU MUST CALL US THE DAY BEFORE BY 6PM EST. Cruise Rewards cannot be responsible for any itinerary changes, cabin changes, denied boarding, pricing changes including but not limited to tax increases, or any other deviations or changes (including canceling of a sailing by a cruise line) or for any damages or losses that may result. Cruise Rewards is only an agent for the cruise line and is not responsible for any actions by third party vendors that may result in monetary loss, injury, death, or loss of any kind.
PIER IDENTIFICATION & PROOF OF CITIZENSHIP
PLEASE NOTE: PRE-REGISTRATION MAY CURRENTLY NOT APPLICABLE TO SOME CRUISE LINES. However, please be advised that pier documentation requirements are applicable to ALL Cruise lines.
You are REQUIRED to complete this pre-departure information on the cruise line website, IF APPLICABLE, and we recommend that you printout a copy to present at port embarkation on your sailing departure day. Printing out the registration information is your confirmation of pre-registration. FAILURE TO COMPLETE THE APIS FORM, IF REQUIRED, MAY RESULT IN THE CRUISELINE NOT ISSUING YOUR CRUISE DOCUMENTATION. Please remember that the following documents are REQUIRED for your cruise. Failure to comply may result in the Cruise Line's refusal to allow you to board the vessel & no refund of the cruise fare will be issued by the cruise line.
- US Citizens: Caribbean, Alaska, Bermuda, Mexican, & most Panama Canal Cruises (exceptions may apply) Birth certificate AND photo ID issued by a government entity (i.e. Driver's License), marriage license(s), or name change documentation OR a valid US passport. NOTE: US LAWS ARE CHANGING AND VALID US PASSPORTS MAY BE REQUIRED AT THE TIME YOU SAIL FOR ANY OF THESE CRUISE DESTINATIONS; IT IS YOUR RESPONSIBILITY TO CHECK IF YOU NEED A PASSPORT BEFORE BOOKING.
- US Citizens: Other Destinations: a valid US Passport is required
- U.S. Resident Aliens need a valid Alien Resident Card.
- Canadian citizens must present a valid passport, OR original birth certificate and government issued photo ID.
- Non-U.S. or Canadian citizens need a valid passport and a valid, un-expired U.S. Multiple Re-Entry Visa, if applicable. Non-U.S. citizens must contact the appropriate consulates, U.S. Embassy and U.S. Immigration office to inquire about necessary travel documentation. Cruise Rewards assumes no responsibility for advising guests of Immigration requirements.
Some itineraries may also require VISAS and certain health inoculations. It is your responsibility to ask an agent if you need any special documentation to travel on your cruise. If in doubt as to what may be required, contact your cruise specialist or you may contact the Customs Department, cruise line or airline directly BEFORE BOOKING. It is ultimately the responsibility of the traveler to find out in advance what is needed for them to travel. Because there may be time restrictions on receiving the proper paperwork we recommend checking before purchasing your travel arrangements. Failure to have proper documentation, visas or inoculations may result in your being denied boarding. Should you be denied boarding on entry into a port Cruise Rewards will not be held responsible, it is the traveler's responsibility to inquire about and obtain passports, visas, and inoculations. Non-US citizens must check with their consulate for requirements.
***For the most up to date information visit http://www.travel.state.gov and to purchase passports or visas visit http://www.passportsandvisas.com/ensemble/ ***
*** For any questions on this please contact someone in our office or the vendor directly. Cruise Rewards will not be responsible for delay in documentation due to the forms not being filled out or filled out properly.
--Argentina (Buenos Aires airports Aeroparque & Ezeiza) --Effective January 7, 2013, U.S. and Canadian Citizens arriving at any point of entry into Argentina will be required to pay the $169 entry fee (called Reciprocity Rate) which MUST be paid online in advance. To complete payment online:
- Visit https://virtual.provinciapagos.com.ar/ArgentineTaxes/ and sign up;
- Complete the form and credit card information;
- Print the payment receipt; and
- Present the printed receipt at Immigration Control upon arrival.
Important: You MUST carry the printed receipt with your passport as this is the only way to prove payment.
Passengers who are not U.S. or Canadian citizens should check with the appropriate consulate. Please note that there is also an international airport departure tax of $29 which may or may not be included in your ticket price; if not included, this will be payable locally upon departure.
--Valparaiso fee (Chile) -$160 to at the airport (note: amount is subject to change along with how the fee be collected) Entry/Exit requirements: U.S. citizens entering Chile must a valid passport. U.S. citizens traveling to Chile for recreation, business, or academic conferences do not need to obtain a visa prior their arrival in Chile. A Tourist Card will be issued for a stay of up to 90 upon payment of a Chilean visa reciprocity fee, currently US $160. , the fee is only charged at the Santiago International Airport. Payment be made in U.S. currency or by credit card. An extension of stay for 90 days is possible upon payment of an extension fee at the Chilean Office located at San Antonio 580, Santiago; telephone 56-2-2550-2469. The Tourist Card must be surrendered upon departure. Failure to this card upon departure may result in delays until a replacement is . If lost or stolen, the Tourist Card must be replaced by the Police (website is in Spanish only) at their nearest headquarters at the international airport prior to departure. All other nationalities check with their consulate as this fee may vary along with how and when will be collected.
NEW REQUIREMENTS FOR PUERTO RICAN BIRTH CERTIFICATES
As of October 30, 2010 the United States Department of State does not accept Puerto Rican birth certificates issued prior to July 1, 2010 as primary proof of citizenship for a U.S. passport.
The Puerto Rican government passed a law that went into effect on October 30, 2010, invalidating all Puerto Rican birth certificates issued prior to July 1, 2010. The law does not affect Puerto Rican born citizens who already have a U.S. passport. As of October 30, 2010 the Department of State only accepts Puerto Rican birth certificates issued on or after July 1, 2010 as primary evidence of U.S. citizenship.
To order a new birth certificate and for information on the Puerto Rican birth certificate law, please visit the Puerto Rico Federal Affairs Administration website at:
http://prfaa.pr.gov/birthcertificatesnd2.asp (English) www.prfaa.com/certificadosdenacimiento (Spanish)
PRE-REGISTRATION REQUIREMENTS & DOCUMENTS
In an effort to preserve our environment Cruise Rewards has teamed up with the cruise lines and are now offering electronic documents. Guests are requested to complete the online check-in no later than 3 days prior to the cruise in order to expedite their pier check-in process. Once final payment has been processed, the guest can print their boarding passes.
Click this link for your cruise line online check in procedure details: https://members.reservationsite.net/ssl/pdf/ Cruise Rewards /online_checkin_procedures_2013.pdf
If you have chosen cruise line provided airfare, please remember that the cruise line reserves the right to choose for each passenger: the air carrier, routing, flight times, and airport from each gateway city. If you make other air transportation arrangements (i.e. through a third party other than the cruise line) the cruise line or their agents assumes no responsibility. Additionally, if you encounter delays and miss the ship, you assume all responsibility for, but not limited to, loss of time, money, or property. Flight information regarding cruise line provided airfare is available approximately 14-21 days prior to your departure date. Please call us during this time period if you wish your flight information prior to the arrival of your documents. If you wish to control any details of your air flights, we STRONGLY recommend that you request an airfare deviation from the cruise line at a cost of $35 - $50pp plus additional airfare costs. This option is available up to 45 - 60 days (approx.) prior to departure & varies by cruise line. The vendor will not guarantee that all family members will be on the same flights unless a deviation is purchased; and Cruise Rewards will not be responsible for separation of family members / traveling companions or for any flight schedule/time or airline choice at anytime regardless of whether you purchased a deviation or not as we have no control over vendor chosen airfare at any time.
Please contact us for further details regarding this option.
VENDOR PENALTIES AND CANCELLATION FEES
All cruise lines and vacation vendors have penalties for cancelling or changing your cruise; penalties and cancellation terms vary by cruise line/vendor, promotional code you are booked under and itinerary. THERE ARE SOME PENALTIES THAT BEGIN AT THE TIME OF BOOKING AND SOME FARES THAT ARE 100% NON-REFUNDABLE. Some fare codes are also not combinable with amenities listed in the original advertisement. Please contact our agency at 1-800-733-2048 BEFORE PURCHASING your cruise to verify fare details. Cruise Rewards is not responsible for any misquotes from the vendor of the penalty amount, when these penalties go into effect or any other reason as this is cruise line regulation and not that of Cruise Rewards .
CANCELLATION OF CRUISES BY THE CLIENT
If you wish to cancel your cruise contact us at 1-800-733-2048 to find out of any applicable cruise line penalties. To proceed with the cancellation, an email must be sent to your booking agent along with a carbon copy to service@ Cruise Rewards .com. It should include the booking number and passenger details. It is the client's responsibility to follow up with the agency to ensure the email has been received as BOOKINGS WILL NOT BE CANCELLED WITHOUT WRITTEN NOTIFICATION and Cruise Rewards will not be held liable for penalties incurred if it is not received. Refunds (if applicable) will only be made to the credit card which was used to pay for the canceling client. NOTE: If you are traveling with another person and your cabin becomes a single instead of a double your cost will be refigured at the vendor's discretion and may be as high as 200% more.
CHANGE OF CRUISE DATE/SHIP
Cruise ship/date change requests are CANCELLATIONS that are being rebooked. Please be advised that if the is deemed a cancellation by the cruise line, that you may be subject to imposed by the cruise line as specifically outlined in the terms and section of their brochure. WE STRONGLY SUGGEST THAT YOU REVIEW THIS TO ANY CHANGE.
You must call our agency for /change requests at 1-800-733-2048.
TRAVEL PROTECTION INSURANCE
Travel Protection Insurance is Strongly Recommended. Cancellation & Medical Insurance Protection is an important purchase decision regarding your cruise vacation travel. As your travel agent, we have a professional responsibility to discuss the purchase of cruise insurance to protect both yourself and your vacation. Travel insurance provided protection for the traveler in the event that the trip is canceled due to certain unforeseen circumstances (for specific inclusions/exclusions, please contact a Cruise Rewards Vacation Consultant). Travel Insurance also protects in the event of most medical emergencies, and in many instances, pre-existing conditions are covered if purchased at time of initial trip payment. Some other benefits may include legal assistance, emergency medical evacuation, medical referrals, and travel document and ticket replacement assistance. By not purchasing Travel Insurance, you are liable for any cancellation penalties and out of pocket expenses incurred and are responsible for your own provisions in the event of an emergency while traveling. Again, we strongly recommend that you review this protection with a Sales Representative/Agent. If you chose "Decline" for the insurance coverage it will not appear on your Invoice and you are hereby waiving your rights to this important coverage. Cruise Rewards shall not be responsible for any injuries, damages, or losses caused to any traveler. If you HAVE purchased Travel Insurance, expect your policy to arrive via email within 48 hours of booking. IMPORTANT: If you have not received your policy within 7 days of your booking date, please call us at 1-800-733-2048.
Please note that all dinner seating are REQUESTS and that the cruise line will make every effort to your preference. Any medically necessary dining change must have a request and a letter from a doctor.
Please note that if you have chosen a cabin on a "guarantee" basis it will be indicated on your confirmation letter as "unassigned" "run- of-ship" "ros" "guarantee" or "gty.". A cabin guarantee is a reservation for at least that category OR higher. No agent at Cruise Rewards hereby implies that you WILL attain a cabin better that the minimum category guarantees - other than by chance. Please expect the cabin category as guaranteed and be pleasantly surprised IF your resulting cabin is a higher category. Final assignments of "guarantees" may be at the time of documentation OR ultimately at the pier on day of embarkation. Additionally, if you have chosen a guarantee - please be advised that in bookings consisting of 3-5 people sharing the same cabin, that the cruise line reserves the right to utilize one rollaway to accommodate all guests. Be aware you may receive a cabin on a different deck than you traveling companions when purchasing a cabin category guarantee versus purchasing a cabin assignment. Once a cabin is assigned, no cabin changes can be made.
GOVERNMENT TAX INCREASES IMPOSED BY THE CRUISE
The cruise line sends Cruise Rewards a notification of increased government / fees that are more than the original amounts on the invoice, the client's card will automatically be charged the difference even after final . Cruise Rewards has no control over these increases and failure to pay result in denied boarding. Occasionally cruise lines may add these taxes / fees to your onboard account; in that case we would not have made aware of the increase to notify you prior to sailing.
The cruise line has reserved the right to cancel or change itineraries at any time.
Cruise Rewards is acting as an intermediary and agent for the cruise line. It is not involved in selling services, or in accepting reservation or bookings for services that are not directly supplied by this agency (such as air transportation, hotel accommodation, ground transportation, meals, tours, cruises, etc.). Cruise Rewards therefore shall not be responsible for breach of contract or any intentional or careless actions or omissions on the part of such cruise lines and supplies, suppliers, which result in any loss, damage, delay, or injury to you, your travel companions(s) or group members. Cruise Rewards shall not be responsible for any injuries, damages, or losses caused to any traveler. By embarking on his/her travel, the passenger voluntarily assumes all risk involved with such travel, whether expected or unexpected.
Terms and Conditions that Specifically apply to the Hotel Service
LIMITATION OF LIABILITY
Cruise Rewards may be deemed to be acting as agent for hotels (collectively, "Hotel Suppliers") in facilitating the sale of hotel services to you. Cruise Rewards does not assume liability for any injury, damage, death, loss, accident or delay due to any act or default of a Hotel Supplier, or by an act of God. Further, no responsibility is accepted for any damage and/or delay due to hotel cancellations, pilferage, labor disputes, machinery breakdown, quarantine, government restraints, weather or causes beyond Cruise Rewards 's control. No responsibility is accepted for any additional expense, omissions, delays or acts of any governmental authority.
HOTEL SERVICE RESTRICTIONS
Hotel services available through Site are subject to the following restrictions:
All hotel reservations made directly a hotel are only cancelable or changeable in accordance with the policies that particular hotel;
Frequent traveler points, upgrades, vouchers and other discounts or incentives may not be applied rooms reserved through our Site.
Unless a reservation is made directly with a hotel, date changes cannot be made to a confirmed hotel reservation. If you wish to add names, arrive earlier or extend your stay, you must contact the hotel directly. If your hotel allows a change to a reservation confirmed through our Site, additional room charges may be applicable and are at the discretion of the hotel and the hotel's prevailing rates at the time of your request.
FOR WASHINGTON RESIDENTS
If lodging or other services are canceled by a participating hotel, all sums paid to such hotel for services not performed will be refunded to the User within thirty days of receipt of the funds from the hotel with whom the services were arranged, or if the funds were not sent to the hotel, the funds shall be returned within fourteen days after cancellation to the User unless the User requests the hotel to apply the money to another travel product and/or date.
FOR OREGON RESIDENTS
Lodging and all other services are sold to you on a nonrefundable basis. If you cancel any service for any reason, sums paid by you for those services will not be refunded.
PAYMENT AND SECURITY
Whenever you book a room with the "Lowest Price" icon, we charge your credit card for the full amount immediately. The full amount is the total cost of your reservation and includes the room rate, tax charges and our service fees.
User agrees that if a request for purchase for a hotel reservation is accepted, Cruise Rewards will confirm the reservation and forward your credit card information to the hotel in order for the hotel to charge the entire amount of the stay, including standard city and sales taxes, to your credit card.
Depending on the city you select, a local tax or "hotel occupancy tax" may apply. Theses taxes will be added by your hotel and will either be payable at check out, at the discretion of the hotel. When you check in, a photo ID and credit card will be required to secure any additional local hotel occupancy taxes and incidental charges (phone calls, room service, movie rentals, etc.) that you may incur during your stay.
Room rates in a city are obtained the Pegasus System. Rates posted on the Site may not include all and published room rates. Cruise Rewards makes no guarantee or that a hotel room will be available below or within the stated price . All hotel pricing information available on this Site is subject to without notice.
Your hotel reservation may be or cancelled at any time, subject to a $20.00 cancellation or change . In addition, if you do not cancel or change your reservation before the 's cancellation policy period, which varies by hotel (usually 24 to 72 prior to your date of arrival), you will be subject to a charge of -night's room rate, tax charges and service fees. See the hotel description each hotel's cancellation policy period.
Cruise Rewards FEE
Fees for fulfilling purchased travel and services are paid by participating vendors.
Terms and Conditions that Specifically Apply to Airline Services
TRAVEL SERVICE LIMITATION OF LIABILITY
Cruise Rewards is acting as an agent for airlines or other travel service providers (collectively, "Travel Suppliers") in selling travel services, or in accepting reservations or bookings for such services to be provided to you. Cruise Rewards does not assume liability for any injury, damage, death, loss, accident or delay due to an act of negligence or the default of a Travel Supplier, or by an act of God. Further, no responsibilities are accepted for any damage and/or delay due to sickness, pilferage, labor disputes, machinery breakdown, quarantine, government restraints, weather or causes beyond Cruise Rewards 's control. No responsibility is accepted for any additional expense, omissions, delays, re-routing or acts of any governmental authority. The contract of carriage in use by a Travel Supplier, when issued, shall be between the Travel Supplier and the passenger.
Airline tickets purchased through Site are subject to the published conditions of carriage and rules of the airline. In addition, the following restrictions will apply:
FOR WASHINGTON RESIDENTS
If transportation or other services are canceled by a participating airline, all sums paid to such airline for services not performed will be refunded to the User by Cruise Rewards .com within thirty days of receipt of the funds from the airline with whom the services were arranged, or if the funds were not sent to the airline, the funds shall be returned within fourteen days after cancellation to the User unless the User requests the airline or Cruise Rewards .com to apply the money to another travel product and/or date.
FOR OREGON RESIDENTS
Transportation, lodging and all other services are sold to you on a nonrefundable basis. If any service is canceled by you for any reason, sums paid by you for those services will not be refunded.
CANCELLATIONS AND CHANGES TO ISSUED TICKETS/FEES
Cancellation and/or changes to issued air tickets are dependent upon each carrier's rules and regulations. Cruise Rewards .com reserves the right to impose all cancellation/change policies set forth by the validating carrier.
In the event an itinerary is changed once tickets are issued, a change fee up of up 100 USD or the current prevailing fee imposed by the applicable carrier will be assessed, in addition to the collection of the additional fare, if any.
Name changes are not permitted at any time.
In the event of a total cancellation, airfares may be non-refundable. Should the fare be non-refundable, the carrier may allow future travel for the same passenger(s) within a 1-year time period. Each carrier reserves the right to impose a fee up to 100 USD, plus collection of the additional fare.
Cruise Rewards reserves the right to charge an administrative fee of 14.95 USD for each ticket issued as a result of a change or cancellation.
OTHER APPLICABLE FEES
A 50.00 USD issuing fee will be charged for each air ticket purchased through this Site.
If you select a country and purchase airfare not originating from that country, prices may not be accurate!